We are excited to start offering some items in our store for pre-orders starting this fall. With so many new fans, we are selling out faster than usual. The order and cancellation policy below explains how pre-orders are charged and how you can cancel or change them.
Pre-Order Cancellation Policy
When you place a pre-order, you are purchasing an item that is not yet in stock or is still being produced. As a small batch production brand, waitlists and pre-orders help us gauge demand so we can avoid waste or overproducing. The expected availability or ship date is shown on the product page as a 'ships in' timeframe. We charge the full amount at the time you place your order, and we ship your item as soon as it becomes available. Pre-orders reserve your order so you don't miss out.
You can cancel a pre-order within 5 days of purchase with no fees. After 5 days, you can still cancel before it ships for a refund minus a small 5% processing fee. To cancel, contact our customer support team at sales@brynncapella.pro. But once a pre-order has shipped, it can no longer be cancelled, and our normal Returns Policy applies.
Pre-Order Shipping Policy
If the expected ship date changes significantly, we will attempt to notify you. You can then choose to keep your pre-order or cancel it for a full refund.
For more details on returns and refunds, please see our Returns Policy.
More Shipping questions, click here.
Pre-Order vs Waitlist
Wondering why some items say 'waitlist' and others say 'pre-order'? A waitlist means the item isn't in production yet, joining helps us gauge demand before we start. Once we're ready to go into production, the waitlist closes and pre-orders open instead, so you can reserve your order and know your exact ship window.
Last updated: September 2026